--- title: "Terms & Conditions | Essential Glazing Products Ltd" description: "The terms on which Essential Glazing Products Ltd surveys, quotes, supplies and installs windows, doors and glazing across Gwent and Newport." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://essentialglazingproducts.co.uk/#organization", "name": "Essential Glazing Products Ltd", "url": "https://essentialglazingproducts.co.uk", "logo": "https://essentialglazingproducts.co.uk/favicon.png", "sameAs": [ "https://www.instagram.com/essentialglazing", "https://www.facebook.com/people/Essential-Glazing-Products-Ltd/61557089250145/" ], "contactPoint": [ { "@type": "ContactPoint", "telephone": "+441495825934", "contactType": "customer service", "areaServed": "GB", "availableLanguage": [ "en-GB" ] } ] }, { "@type": "WebSite", "@id": "https://essentialglazingproducts.co.uk/#website", "url": "https://essentialglazingproducts.co.uk", "name": "Essential Glazing Products", "publisher": { "@id": "https://essentialglazingproducts.co.uk/#organization" }, "inLanguage": "en-GB" }, { "@type": "LocalBusiness", "@id": "https://essentialglazingproducts.co.uk/#business", "name": "Essential Glazing Products Ltd", "image": "https://essentialglazingproducts.co.uk/favicon.png", "telephone": "+441495825934", "email": "info@essentialglazingproducts.co.uk", "url": "https://essentialglazingproducts.co.uk", "priceRange": "££", "address": { "@type": "PostalAddress", "streetAddress": "Unit 2a1, Block C, Newbridge Road Industrial Estate, Pontllanfraith", "addressLocality": "Blackwood", "postalCode": "NP12 2XF", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 51.65848, "longitude": -3.17591 }, "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday" ], "opens": "08:30", "closes": "16:30" }, { "@type": "OpeningHoursSpecification", "dayOfWeek": "Friday", "opens": "08:30", "closes": "16:00" } ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.9", "reviewCount": "32" }, "sameAs": [ "https://www.instagram.com/essentialglazing", "https://www.facebook.com/people/Essential-Glazing-Products-Ltd/61557089250145/" ], "areaServed": [ "Newport", "Blackwood", "Caerphilly", "Gwent", "South Wales" ] } ] }, { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://essentialglazingproducts.co.uk/#organization", "name": "Essential Glazing Products Ltd", "url": "https://essentialglazingproducts.co.uk", "logo": "https://essentialglazingproducts.co.uk/favicon.png", "sameAs": [ "https://www.instagram.com/essentialglazing", "https://www.facebook.com/people/Essential-Glazing-Products-Ltd/61557089250145/" ], "contactPoint": [ { "@type": "ContactPoint", "telephone": "+441495825934", "contactType": "customer service", "areaServed": "GB", "availableLanguage": [ "en-GB" ] } ] }, { "@type": "WebSite", "@id": "https://essentialglazingproducts.co.uk/#website", "url": "https://essentialglazingproducts.co.uk", "name": "Essential Glazing Products", "publisher": { "@id": "https://essentialglazingproducts.co.uk/#organization" }, "inLanguage": "en-GB" }, { "@type": "LocalBusiness", "@id": "https://essentialglazingproducts.co.uk/#business", "name": "Essential Glazing Products Ltd", "image": "https://essentialglazingproducts.co.uk/favicon.png", "telephone": "+441495825934", "email": "info@essentialglazingproducts.co.uk", "url": "https://essentialglazingproducts.co.uk", "priceRange": "££", "address": { "@type": "PostalAddress", "streetAddress": "Unit 2a1, Block C, Newbridge Road Industrial Estate, Pontllanfraith", "addressLocality": "Blackwood", "postalCode": "NP12 2XF", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 51.65848, "longitude": -3.17591 }, "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday" ], "opens": "08:30", "closes": "16:30" }, { "@type": "OpeningHoursSpecification", "dayOfWeek": "Friday", "opens": "08:30", "closes": "16:00" } ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.9", "reviewCount": "32" }, "sameAs": [ "https://www.instagram.com/essentialglazing", "https://www.facebook.com/people/Essential-Glazing-Products-Ltd/61557089250145/" ], "areaServed": [ "Newport", "Blackwood", "Caerphilly", "Gwent", "South Wales" ] } ] } ] --- Unit 2a1, Block C, Pontllanfraith, Blackwood NP12 2XF [info@essentialglazingproducts.co.uk](mailto:info@essentialglazingproducts.co.uk)Mon–Thu 8:30–16:30 · Fri 8:30–16:00 [01495 825934](tel:+441495825934)/ [07460 039120](tel:+447460039120) [![Essential Glazing Products Ltd — windows, doors and supplies](/__l5e/assets-v1/f8acd498-0c7c-404d-9e04-ead615fdc16e/egp-logo.png)](/) [Home](/) [About](/about) - [ About Us The family, the workshop, three decades of glazing. ](/about) - [ Reviews 4.9★ across 32 Google reviews — read what customers say. ](/reviews) [Services](/services) uPVC Windows & Doors - [uPVC Windows](/services/upvc-windows) - [uPVC Doors](/services/upvc-doors) - [uPVC Conservatories](/services/upvc-conservatories) Aluminium Windows & Doors - [Aluminium Windows](/services/aluminium-windows) - [Aluminium Doors](/services/aluminium-doors) - [Aluminium Bi-folds](/services/aluminium-bi-folds) - [Patio & Sliding Doors](/services/patio-sliding-doors) - [Roof Lanterns](/services/roof-lanterns) Doors & Trade - [Composite Doors](/services/composite-doors) - [Trade Counter Supply](/services/trade-counter) [Service Areas](/areas) Sirhowy & Ebbw Valleys - [Blackwood](/areas/blackwood) - [Pontllanfraith](/areas/pontllanfraith) - [Newbridge](/areas/newbridge) - [Crumlin](/areas/crumlin) - [Abercarn](/areas/abercarn) - [Risca](/areas/risca) - [Cwmfelinfach](/areas/cwmfelinfach) - [Ynysddu](/areas/ynysddu) - [Abertillery](/areas/abertillery) - [Ebbw Vale](/areas/ebbw-vale) - [Tredegar](/areas/tredegar) Wider Gwent - [Caerphilly](/areas/caerphilly) - [Bargoed](/areas/bargoed) - [Pontypool](/areas/pontypool) - [Cwmbran](/areas/cwmbran) Newport & Coast - [Newport City](/areas/newport-city) - [Rogerstone](/areas/rogerstone) - [Bettws](/areas/bettws) - [Malpas](/areas/malpas) - [Duffryn](/areas/duffryn) - [Langstone](/areas/langstone) - [Caerleon](/areas/caerleon) [Our Work](/our-work) [Contact](/contact) [01495 825934](tel:+441495825934)[Request Free Survey](/contact) [](tel:+441495825934) Legal # Terms & Conditions. Last updated: 3 July 2026 These terms apply to all quotations, supply and installation work carried out by **Essential Glazing Products Ltd** (company number 15440311). By accepting a quote or paying a deposit you agree to these terms. ## 1\. Quotations Quotations are itemised and typically issued within one to two working days of survey. Quotes are valid for 30 days. Where supplier pricing has not moved we will normally honour the original price beyond that period. ## 2\. Deposit and payment A 50% deposit is required when the order is placed, with the remaining 50% due on the day installation is completed. We accept all standard payment methods, including credit cards. We do not offer finance at this time. ## 3\. Lead times Because every product is made to measure, typical lead time from order confirmation to installation is four to six weeks. Lead times may vary with supplier availability and will be confirmed at order. ## 4\. Survey and access You are responsible for providing safe access to the property on install day and for moving furniture, blinds, curtains and personal items away from working areas. If access is not available on the agreed date, reasonable rescheduling costs may apply. ## 5\. Installation and making good Our team will make good around new frames to a standard finish. Redecoration, tiling, plastering beyond making good, and electrical works are not included unless expressly quoted. ## 6\. Guarantees - 10-year guarantee on uPVC, composite and aluminium products. - 5-year guarantee on glass units. - Every installation is covered by an Insurance-Backed Guarantee (IBG). Guarantees cover materials and workmanship in normal domestic use and exclude accidental damage, tampering, misuse and normal wear. ## 7\. Insurance We hold £1M public liability insurance and full employers' liability insurance for our team. Proof is available on request. ## 8\. Accreditations We are a VEKA Approved Installer and are registered with ASSURE. Every installation complies with the relevant Building Regulations for the works we carry out. ## 9\. Cancellation and consumer rights Consumers have the right to cancel bespoke orders in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the statutory exceptions for made-to-measure goods. Details will be provided with your order acknowledgement. ## 10\. Complaints If something isn't right, please contact us on [01495 825934](tel:+441495825934) or by email at [info@essentialglazingproducts.co.uk](mailto:info@essentialglazingproducts.co.uk). We will acknowledge complaints within 5 working days and aim to resolve them within 28 days. ## 11\. Governing law These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. [Any questions? Contact us →](/contact) ![Essential Glazing Products Ltd](/__l5e/assets-v1/f8acd498-0c7c-404d-9e04-ead615fdc16e/egp-logo.png) VEKA-approved installer of made-to-measure uPVC and aluminium windows, doors and bi-folds across Gwent and Newport. Family-run since day one. [](https://www.instagram.com/essentialglazing)[](https://www.facebook.com/people/Essential-Glazing-Products-Ltd/61557089250145/) #### Windows & Doors - [uPVC Windows in Newport & Gwent](/services/upvc-windows "uPVC Windows in Newport & Gwent") - [uPVC Doors — made to measure](/services/upvc-doors "uPVC Doors — made to measure") - [Aluminium Windows](/services/aluminium-windows "Aluminium Windows") - [Aluminium Bi-fold Doors](/services/aluminium-bi-folds "Aluminium Bi-fold Doors") - [Aluminium Doors](/services/aluminium-doors "Aluminium Doors") - [Composite Front Doors](/services/composite-doors "Composite Front Doors") - [Roof Lanterns for extensions](/services/roof-lanterns "Roof Lanterns for extensions") - [Patio & Sliding Doors](/services/patio-sliding-doors "Patio & Sliding Doors") - [Blackwood Trade Counter](/services/trade-counter "Blackwood Trade Counter") - [View all services →](/services "All window and door services") #### Areas We Cover - [Windows & Doors Newport](/areas/newport-city "Windows & Doors Newport") - [Windows & Doors Blackwood](/areas/blackwood "Windows & Doors Blackwood") - [Windows & Doors Caerphilly](/areas/caerphilly "Windows & Doors Caerphilly") - [Windows & Doors Cwmbran](/areas/cwmbran "Windows & Doors Cwmbran") - [Windows & Doors Pontypool](/areas/pontypool "Windows & Doors Pontypool") - [Windows & Doors Ebbw Vale](/areas/ebbw-vale "Windows & Doors Ebbw Vale") - [Windows & Doors Tredegar](/areas/tredegar "Windows & Doors Tredegar") - [Windows & Doors Risca](/areas/risca "Windows & Doors Risca") - [Windows & Doors Rogerstone](/areas/rogerstone "Windows & Doors Rogerstone") - [Windows & Doors Newbridge](/areas/newbridge "Windows & Doors Newbridge") - [Windows & Doors Abertillery](/areas/abertillery "Windows & Doors Abertillery") - [Windows & Doors Caerleon](/areas/caerleon "Windows & Doors Caerleon") [View all service areas →](/areas "All service areas across Gwent & Newport") #### Get in touch - [01495 825934 ](tel:+441495825934) - [07460 039120](tel:+447460039120) - [07878 090434](tel:+447878090434) - [info@essentialglazingproducts.co.uk](mailto:info@essentialglazingproducts.co.uk) - Unit 2a1, Block C Newbridge Road Industrial Estate Pontllanfraith, Blackwood NP12 2XF Mon–Thu 8:30 – 16:30 Friday 8:30 – 16:00 Sat & Sun Closed © 2026 Essential Glazing Products Ltd. Company No. 15440311. All rights reserved. [Contact](/contact)[Reviews](/reviews)[Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy) [Call](tel:+441495825934) [Free Survey](/contact) We use essential cookies to make this site work, plus optional analytics cookies to understand how it's used. See our [cookie policy](/cookie-policy). AcceptReject